Special Note:
Orders listed with a Post Office Box must be shipped by the US Postal Service. UPS cannot deliver to the post office.
Frequently Asked Questions:
When will you ship my order?
Your order will be shipped within 24-48 hours of receipt unless the item is
backordered. If this is the case, we will contact you by email or telephone (if
you've provided a daytime telephone number) to inform you.
Can I check the status of my order?
Yes, please email or call us for order status. An email address and phone number
are provided at the bottom of this page.
If there is a problem with my order what do I do?
If there is anything wrong with your order when it arrives, again, please email
or call us. See below for details.
Can I return my item for a refund?
Yes, we accept returns with certain stipulations. Please contact us to receive
authorization for a return. If the item is received damaged, any and all damages
MUST be reported immediately upon receipt of the delivery. Damage reports
should be forwarded by email or phone–not by mail.
Merchandise must be returned in its original packaging and should include the
original packing slip. Please include your return address, daytime phone number
and email address. Securely package the merchandise and insure it for the full
retail value. We are not responsible for lost return packages. Please ensure
that you receive a tracking number for your return shipment. Unless the item is
received damaged, return shipping costs are the responsibility of the customer.
Please note that refunds will be processed via the original payment method.
If you paid for your order by credit card, please understand that
we do not store
your credit information.
We will need to contact you for additional information in order to process your
refund. You will receive a full refund less a $3 restocking fee. There is no
restocking fee for a "damaged goods" refund.
If you paid by personal check, we will refund the full amount by check. Here
again, there is a $3 restocking fee unless you are returning "damaged goods".
|